If disabling worked, it is recommended that you properly add NGM to the exceptions or ignore list for that security program.
Do this even if you have added NGM to the exception or ignore list, as you may have overlooked something. Your anti-virus, firewall, or other security programs may be blocking NGM from working correctly.Īlthough you may have made an exception for NGM in the past, it is possible that an update changed enough so that it is no longer recognized by your security software.įor troubleshooting purposes, temporarily disable such programs as a test to see if there is a setting that needs to be adjusted for NGM to run properly. Instructions for clearing cache Antivirus or firewall Clear your temporary internet files for Internet Explorer, re-boot your PC, and try installing again. NGM utilizes temporary folders during installation and patching. Only ones documented so far Clear cache and temporary files
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